Shipping Policy/FAQ's
Shipping Policy
Where We Ship
We currently ship within Canada excluding the Northwest territories, New Brunswick, Newfoundland, Yukon Territories.
Order Processing Time
Orders are processed within 1– 3 business days (excluding weekends and holidays).
Once your order has shipped, you’ll receive a confirmation email with tracking details.
Shipping Rates
Shipping fees are currently offered at a flat rate, depending on your location and order size.
Delivery Timeframes
Delivery times vary by location and carrier. Estimated delivery windows will be provided in your shipping confirmation email.
Packaging & Handling
Our beverages are carefully packaged to help prevent damage during transit. However, as beverages are fragile, minor cosmetic packaging issues may occur without affecting product quality.
Temperature & Storage During Transit
Our beverages are shelf-stable and safe for standard shipping.
For best quality, we recommend serving chilled and storing in a cool, dark place upon delivery.
Shipping Delays
Zohbo Group Inc. is not responsible for delays caused by carriers, weather conditions, or circumstances beyond our control. We appreciate your patience during peak shipping periods.
Shipping FAQs
Do you offer local pickup or delivery?
Local options may be available in Edmonton. If applicable, the options will be available on our website and updated regularly.
How do I track my order?
Once your order ships, you’ll receive an email with tracking information.
What if my order arrives damaged?
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with photo proof. We’ll be happy to assist with a replacement or refund.
Can I return my beverages?
Due to food safety regulations, we do not accept returns on opened or consumed beverages.
Please see our Returns & Refunds Policy for full details.
What happens if I enter the wrong shipping address?
Please double-check your shipping details before placing your order. Zohbo Group Inc. is not responsible for orders shipped to incorrectly provided addresses.
What if my order is lost in transit?
If your order appears to be lost, please contact us at [email protected] within 7 days of the expected delivery date. Include your order number and confirm your delivery address so we can assist you.
While shipping is handled by our delivery partners, we care deeply about your experience. We’ll review each situation individually and do our best to help resolve the issue.
My tracking says “Delivered,” but I didn’t receive my package. What should I do?
Sometimes carriers mark packages as delivered before they arrive. We recommend checking around your delivery location, with neighbours, or building management. If you’re still unable to locate your package, please reach out to us and we’ll review the situation.
Will I receive a refund or replacement for a lost package?
Resolutions are handled on a case-by-case basis. Depending on the situation, we may offer a replacement or refund at our discretion.
How long does it take to resolve a lost package issue?
Carrier investigations can take 7–14 business days. However, we aim to resolve customer-facing issues as quickly as possible and won’t leave you without communication while an investigation is ongoing.
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